Frequently Asked Questions

Location & Commute

·         How far is the community from (nearest shopping center) - (miles / drive time / transit)

Avenues Mall - 2.4 miles / 7-minute drive / 12-minute bike ride.

·         What neighborhoods/areas is this community considered part of?

Deerwood

·         What major employers, shopping, or entertainment are nearby?

Wal-Mart, Target, Publix, Avenues Mall, St. Johns Town Center, Tinseltown Cinemark, Main Event (Bowling/Arcade).

·         What are typical commute times to downtown and to major employment centers?

Downtown is approximately a 20-minute drive (11.2 miles).

·         What public transit options and routes serve the property?

JTA’s Fixed Route Bus Service has a stop located 0.4 miles from the community (Baymeadows Rd).

Noise & Lifestyle

·         Is this apartment community quiet? What factors affect noise levels?

Creekfront at Deerwood is designed to be a comfortable and peaceful place to call home, and many residents enjoy a quiet living environment. However, like any apartment community, noise levels can vary depending on a few factors.

Things that may impact noise include your building location, proximity to common areas or parking, neighboring residents, and normal day-to-day activity. While we do have designated quiet hours to help maintain a respectful environment, some level of noise is a natural part of apartment living.

·         Are there quiet/floorplan options or buildings that face away from busy streets?

 We are “tucked away” off Southside, so our buildings do not directly face the street.  We do have buildings with premium-sized views, courtyard, pool, and lake. to provide a more attractive view from your home.

Management & Service

·         How responsive is on-site management to resident requests?

 Communication from residents will be responded to within 24 hours.

·         What is the average response time for maintenance requests?

 Standard maintenance requests are completed within 24 – 72 hours; emergency maintenance is 24/7 response time.

·         How do residents submit maintenance requests (portal, phone, email)?

Residents are encouraged to submit maintenance requests via their Resident Portal, but are also able to do so via phone, email, or text.

·         Who handles after-hours emergencies and how are they reached?

For after-hours emergencies, residents can call our main office number and follow the prompts (select option 3 for emergency maintenance). You’ll be connected to our after-hours answering service, where you’ll always speak with a live representative.

The representative will gather details about your situation and immediately notify our on-call maintenance team to respond as quickly as possible.

·         How often are common areas cleaned/serviced?

 Common areas and amenities are cleaned weekly by professional service.

Maintenance & Upkeep

·         What kinds of maintenance services are included vs. billed separately? 

All maintenance services are no-cost to residents (assuming it is not related to resident-caused damage).

·         Are appliance repairs, HVAC service, pest control included or separate?

Pest control, HVAC and appliances repairs are at no cost to the residents. (assuming it is not related to resident-caused damage)

·         How are preventive maintenance and property landscaping handled?

Preventative maintenance is handled by our Groundskeeper and maintenance team with regularly scheduled property inspections.  Property landscaping is completed weekly by professional service.

Reviews & Reputation

·         What do residents most often praise about the community/staff?

Residents most often highlight our friendly and responsive team, as well as the welcoming atmosphere throughout the community. Our staff takes pride in being approachable, communicative, and committed to resolving concerns as quickly as possible.

Many residents also appreciate the sense of community, the well-maintained grounds, and the consistent efforts to improve the overall living experience. From the leasing process to day-to-day service, our goal is to make every resident feel valued and at home.

Pricing, Fees & Availability

·         What is the current rent range and typical specials?

Rents can vary but generally range from $1,100.00 to $2,100.00.  We offer a preferred employer program with a monthly discount.  Typical specials can vary from gift cards, reduced/waived fees, and rental discounts.

·         What fees are required at move-in (application, admin, pet, parking, security deposit)?

 Application fee is $75 (per applicant over the age of 18), administrative fee is $150 (per lease, not individual applicant), pet fee is $300/$500 (one / two pets), pet rent is $15/$20 (one/two pets), Security deposits range from $300, one-half month’s rent, or one-full month’s rent depending on screening results.

·         Are utilities included? If not, which utilities are tenant responsibility and approximate monthly costs?

 Trash is billed at $42.00/mo. to residents for our valet trash services.  Water & sewer is billed using RUBS (Ratio Utility Billing System).  Average usages can vary.

Floorplans & Unit Details

·         What floorplans are available and what are their square footages?

·         Which units have in-unit laundry / balcony / storage / upgraded finishes?

 All homes include full-sized washer and dryers. All our units have either a patio or balcony. Upgrades and finishes are based on the apartment floor plan but some of these amenities include Stainless Steel appliances, screened patios, Private Terrace, Fireplace, & new tubs/showers.

·         Are short-term or furnished leases available? 

We offer leases from 7 – 12 months.  There are no furnished leases.

Amenities & On-Site Features

·         What amenities are included (fitness center, pool, coworking, parking)?

We have a fitness center, 5 pools, tennis court, dog park, resident lounge, event center (rental fees apply) and a playground.  Parking is first-come, first-served and at no additional cost to residents.

·         What are amenity hours, rules, and any reservation requirements? 

Our fitness center is accessible 24/7 and outside amenities with dawn – dusk hours.  Rules signage is posted at each amenity. 

·         Is there on-site parking, assigned spots, or guest parking? Any fees? 

There are no assigned parking nor costs associated with parking on-site.

Work-from-Home / Professionals

·         Are these apartments suitable for working professionals? (internet reliability, workspace options)

Our apartments are serviced by Comcast/Xfinity and have ample space for a home-office or workspace.

·         Is there on-site business center, package room, or quiet coworking space?

  We do not have an on-site business center, package room, or additional workspaces outside of your home.

·         What is the typical internet providers and average speeds?

Comcast/Xfinity is our internet service provider and speeds can vary based on your chosen plan.

Safety & Security

·         What security features are on-site (gated access, cameras, lighting)?

We have a security company that patrols our property multiple times a night 7 days a week. They are available 5pm-5am for our residents’ needs. Each building has large wall pack light as well as individual lights at each front door.

·         How safe is the surrounding neighborhood? Any recent safety initiatives?

We encourage residents to view local Jacksonville crime statistics to receive the most current and accurate information for our area.

Pet & Family Policies

·         Are pets allowed? What are breed/size restrictions and fees? 

We allow dogs and cats as pets.  Pet fees are $300/$500 (one/two pets) and a monthly fee of $15/$20 (one/two pets).  Breed restrictions are Akita, Briard, Borzoi, Bulldog, Cane Corso, Chow Chow, Dobermann, Dogo Argentino, German Shepherd, Great Dane, Husky, Irish Wolfhound, Komondor, Malamute, Mastiffs, Pit Bull, Presa Canario, Rottweiler, Scottish Deerhound, St. Bernaard, Terriers (American, Bull, Staffordshire), Tosa, Wolf-Hybrids, or any mixes of the above breeds.

·         Are there family-friendly features (playgrounds, schools nearby, daycare)? 

We have a playground on site. We are also only 2.6 miles from Touchton Park with many more within 5 miles. Our schools are Twin Lakes Elementary & Middle and Atlantic Coast High School.  The bus will pick up and drop off at the front of the community.

Community & Events

·         Do you host resident events or community programs? Examples and frequency. 

We host monthly resident events as well as seasonal events.  Events can be simple DIY/grab-and-go food events as well as a summer pool party and food trucks.

·         Is there a resident Facebook/Nextdoor group or communication platform?

We do not have a resident group communication platform.

Policies & Lease Terms

·         What is the standard lease length and renewal process?

Standard leases are 12 months, but we offer terms 7 – 11 months as well.  Renewal offers will be provided approximately 90 days from the date of lease expiration to review.  Lease renewals are completed electronically or in paper if preferred.

·         What is the guest policy and subletting policy? 

Guests are permitted to stay no more than 14 consecutive days.  We do not allow subletting.

·         What is the late rent policy and grace period?

Rent is due on the 1st and late on the 3rdth.  Late fees are equal to 10% of your base rent and is a one-time charge on the 4th.

Move-In / Move-Out

·         What is the move-in/move-out process and required notice? 

Move-outs are required to provide a written 60-day notice prior to lease expiration.  A pre-move out inspection can be scheduled with management to discuss any potential charges or damages.  Move-ins will check-in at the leasing office on their move-in day to collect keys and receive a consultation of community information.

·         What are move-in day scheduling rules and elevator reservation policies?

There are no rules regarding move-in day scheduling.  You are welcome to arrive any time during business hours.  We do not have elevators.

Accessibility & Special Accommodations

·         Are there accessible units and what features do they include?

We do not offer fully ADA accessible homes but do abide by reasonable accommodation and modifications.

·         How do residents request reasonable accommodation? 

Residents may submit a reasonable accommodation request in writing to management.

Neighborhood Comparisons / Differentiators

·         What makes this community different from other Jacksonville apartments (e.g., Creekfront at Deerwood)?

Creekfront at Deerwood offers a truly unique living experience with a wide variety of options to fit different lifestyles. With 15 distinct floor plans, including 4 town-home-style layouts, residents have the flexibility to choose a space that feels more like a private home while still enjoying the benefits of a professionally managed community.

This blend of privacy and convenience sets us apart. Residents can enjoy a more spacious, home-like environment along with access to community amenities, a responsive on-site team, and a welcoming neighborhood atmosphere.

Whether you're looking for a traditional apartment or a townhome-style layout, Creekfront provides options that are not commonly found in many Jacksonville communities.

·         Why would someone choose this property over others near St Johns Town Center? 

Creekfront at Deerwood offers the perfect balance between convenience and comfort. We’re located just minutes from St. Johns Town Center and other popular Southside shopping, dining, and entertainment—so everything you need is easily accessible.

At the same time, our community is far enough removed to provide a quieter, more relaxed living environment without the daily traffic, noise, and congestion that can come with being directly in the center of it all.

With close access to Interstate 95 and Interstate 295, commuting throughout Jacksonville is simple and convenient. Residents enjoy being near the action while still having a peaceful place to come home to.